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Terms of Use

User obligations

The user agrees to use the Wash Mate website is a fair and proper manner. Anyone abusing the notification alerts will have their access suspended without notice.

Copyright and trademarks

The wash-mate.com website is protected by European and foreign copyright, trademark, and/or patent laws. The user of this site may not copy, download, distribute, reproduce, license, modify or alter, post or frame-in the wash-mate.com site including any text, graphics, video, audio, software code, user interface design or logos or any other proprietary information such as text, page layout and design, images or form. The wash-mate.com site is exclusively for the user's personal, non-commercial use and the site may not be used in any other manner whatsoever. Neither this site or any portion of this site may be commercially exploited without the express written permission of SIA Wash Pal.

The wash-mate.com is a trademark/servicemark of SIA Wash Pal and wash-mate is a registered trademark of SIA Wash Pal. Any other trademarks or servicemarks or logos are the property of their respective owners.

Web Site Content

The information presented on this web site is for information purposes only. Although the information is believed to be reliable, SIA Wash Pal warranty its accuracy or reliability. The accuracy, timeliness or completeness of the information presented on this web site cannot be guaranteed. SIA Wash Pal shall have noresponsibility for any damages arising from the use of this site including but not limited to direct, indirect, consequential, special, punitive or other damages incurred by reliance on the information presented, or for the accuracy, timeliness or completeness of the information. No warranty is extended for any delays or errors in the delivery or transmission of the information or services.

No liability for viruses, worms etc

SIA Wash Pal shall not be liable for any harm caused by transmission of any computer virus, worm or any other computer code that might be used to access, modify, delete, damage, corrupt, disrupt, or in any way impede, hinder, or disable in any manner the operation of user's software, hardware, data, or property. SIA Wash Pal does not warrant that this site, servers, servers of any third-party providers, or e-mails are free of viruses or other harmful components.
SIA Wash Pal shall not have any responsibility for any damages arising from the use of this site including but not limited to direct, indirect, consequential, special, punitive or other damages incurred

Privacy and Personal Data Use

We do not sell email addresses or any information (e.g. phone numbers) for marketing or to any third party. When an email address is entered into our web site, it is used only to provide the requested email notification. We do use cookies if needed to facilitate delivery of the status and notification features of the web site or if, in the future, a feature such as My Preferences, or a similar feature, requires cookies to function. More about cookies You will find by reading "Privacy and Cookies"

SIA Wash Pal informs that by indicating your e-mail address, you agree that it is included in the database and may be sent from the website www.wash-mate.com notice / reminder of the laundry process.

When using the website www.wash-mate.com, you agree that SIA Wash Pal or any third party acting on behalf of www.wash-mate.com can collect and store data that allows you to track and list:

  • the total number of visits to websites,
  • the number of visitors to each particular website, www.wash-mate.com visitor's Internet service,
  • provider domain names,
  • IP addresses,
  • other data, the purpose of which is the purpose of system administration, as well as to control the use of the website www.wash-mate.com and organize its improvement.

The data collected and accumulated by SIA Wash Pal on the Internet site www.wash-mate.com for information purposes and for the purpose of statistical purposes is also allowed to be transferred to other companies. The data that can identify a person is NOT DISCLOSED IN THIS PROCESS

SIA Wash Pal does not associate the user's IP address and e-mail address with the data allowing to identify this user. This means that every user's session will be registered, but the website www.wash-mate.com will remain anonymous. 

All materials that are sent or entered on the website www.wash-mate.com become the property of SIA Wash Pal, which SIA Wash Pal as the owner of the website www.wash-mate.com is entitled to use for its own purposes, except for the natural person data. 

Please note that by presenting your e-mail address or sending any information to the website www.wash-mate.com, you have agreed that SIA Wash Pal is entitled to use these data only for the above-mentioned purposes. 

Full Privacy and Cookies Policy you can find here

Limits of liability and disclamer of warranties


Disputes and Applicable Law, Site Policy Modification

By using this site you agree that the laws of Latvia shall govern these Terms of Use without regard to conflict of laws and all disputes, if any, that may arise between you, SIA Wash Pal. However, violations of copyright, trademark or other intellectual property rights may be prosecuted in state courts of Latvia.
SIA Wash Pal may make changes to this site at any time including but not limited to content, and may also change policies and Terms of Use at any time.

Links to other sites

Links to non-SIA Wash Pal Web sites are provided solely as pointers to information on topics that may be useful to users of the wash-mate Web site, and SIA Wash Pal has no control over the content on such non-SIA Wash Pal Web sites. If you choose to link to a Web site not controlled by SIA Wash Pal, SIA Wash Pal makes no warranties, either express or implied, concerning the content of such site, including the accuracy, completeness, reliability, or suitability thereof for any particular purpose, nor does SIA Wash Pal warrant that such site or content is free from any claims of copyright, trademark, or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. SIA Wash Pal does not guarantee the authenticity of documents on the Internet. Links to non-SIA Wash Pal sites do not imply any endorsement of or responsibility for the opinions, ideas, products, information, or services offered at such sites, or any representation regarding the content at such sites.

Delivered products or services

Wash-Mate.com is offering self-service laundry washing and drying.

The process of the service delivery to the customer

Wash-Mate.com customer is following these steps:
1st He selects an Available machine;
2nd He selects a program.
3rd He makes the payment.
4th After the payment has been made a machine is "Ready to start".
5th When a customer has loaded the laundry into the machine, added the detergents and closed the doors, he pushes the "Start" button and service begins.

Payment process (Payment terms)

All payments are made via Wash-Mate.com website by any device that can handle this process (like smartphones, tablets or even laptops).
Usualy customer is making th payment at the laundry room, when he is ready to do the laundry.
For payment customer must have a VISA, Mastercard or Anerican Express debit/credit card that is registered for internet payments.


You agree to indemnify and hold Wash Pal and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with:

Your use of the Services or services or goods obtained through your use of the Services;

Refund policy

To receive a refund of credit on your wash-mate.com account, please send a copy of the original receipt (which must include the Receipt ID or Transaction ID) from your bank account or PayPal and a Screenshot of your wash-mate.com account to:


No refund will be given on wash-mate.com balances of less than €5.00. Refunds will incur an administration charge of €3.00 that will be deducted directly from the refund value. Refunds will be made using the payment method used for purchase. Refunds will not be processed for any free credit. Any unused credit will expire 12 months after the date of purchase.

Customer service terms

All the required information is provided on the Wash-mate.com website. For any additional information customer can contact us via provided contactinformation under "About Us" page. As well there is available contact form on the website to report for any problems.

If a customer has any problems with a provided service, the service has not been provided after payment or if there are any other problems, Wash Mate team can look for the best solution on that moment. Either payment can be refunded either machine can be started remotely.  

The right to refuse the purchase/sales agreement, procedures for the return and replacement of goods

A customer has the rights to claim about the service to us at any moment. If a customer will have a demand to refund the money for the service our team will process the provided information within 3-4 working days. The order of the service can be cancelled only before machine has been started. It caanot be stopped in the middle of washing process. Machine doors are blocked unlit the process is finished.

Customer and Payment Data security process.

To provide an encoded data channel in the Internet we are using SSL (Secure Sockets Layer) protocol.

Customer Data collection after the payments.

We do not store any customer card information.
After the payment we store customer e-mail address (if provided) and a location for paid service. If a customer is registered user, the e-mail address is linked with his profile where his name, last name, email address and "SMS to E-Mail" (if provided) is stored.



Our company details:

SIA "Wash Pal",
Reg.nr.: 44103107451
VAT reg. nr.: LV44103107451 
Rūpniecības iela 9, Cēsis, Latvia, LV-4101

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